The job of preventing suicides one case at a time – VAntage Point

Lots of staff and a huge effort Just one case study of the efforts taken by VA to help Veterans in crisis involved a young combat Veteran with numerous issues. Worley: “After his tour of combat duty, he had PTSD, Traumatic Brain Injury and significant addiction problems which started before he joined the Army. This…… Continue reading The job of preventing suicides one case at a time – VAntage Point

Employee well-being is more than just another wellness program — it's a way to improve workforce profitability and drive value for businesses everywhere.The concept of employee well-being sprang initially from the employee wellness program — an initiative aimed at lowering insurance premiums by encouraging positive, healthy behaviors among the workforce. At some point, the definition… Continue reading Employee Well-Being: You Don’t Just Need Happy Employees, You Need Productive Ones

How Healthcare Providers Are Looking to Improve Customer Experience

By Phil Britt Healthcare providers are exploring different ways to improve customer — in this case, patient — experience, to make different aspects of planning and receiving treatment more convenient. These efforts are providing unexpected internal benefits as well, said Greg Poffenroth, director of customer experience at West Monroe Partners. Bringing the Retail Experience to Healthcare Depending…… Continue reading How Healthcare Providers Are Looking to Improve Customer Experience